Allergen Advice:

PLEASE IN FORM US IF YOU SUFFER FROM ANY ALLERGY.

Caterers producing food with no deliberate gluten & allergen containing ingredients, but due to the risk of cross contamination can only by law indicate the food that is gluten/allergen free, they have to warn that cross contamination can occur at any stage of food preparation it can happen in your own kitchen, in a restaurant or even in foods clearly labelled “Gluten free”, IF they are prepared in the same area/kitchen as dishes containing gluten.

Nut products are widely used in the kitchen so therefore we are unable to avoid any airborne cross contamination. Precautionary measures are put into place to significantly reduce this risk, specific equipment is used to deal with ingredients containing allergens. The gluten free waffle mixture is in a sealed container in a separate fridge to the regular waffle mix, and then cooked in a dedicated waffle iron, it then goes directly onto the customers plate. At no time does the gluten free waffle come into direct contact with gluten.

Whilst these precautionary measures are relatively simple, space, time and resources and the other 13 most common allergens have to be taken into consideration. A restaurant would have to have a completely separate preparation, cooking area and chef (as their clothing may contain cross contamination) to guarantee not only a gluten free dish but no risk of cross contamination. We completely understand the suffering and effect that can be caused as a consequence of eating food containing gluten & other allergens. That is why as a company, we are transparent and inform our customers of our procedures. This allows the people with Coeliac disease and other allergies to make their own choice and responsibility about the food they eat based on their own level of sensitivity.

All our servers and kitchen staff are allergy trained and receive regular refresher courses. The kitchen staff have more in depth training and follow strict routines when dealing with any orders from customers who are Coeliac sufferers or have an allergy.

We have accurate detailed menu cards for each dish that we serve, and encourage anyone who may have a concern about an allergy to look at this and come into the kitchen to see our procedures.

Get in touch:

Our booking policy;

Book via email: madamewaffleuk@gmail.com

We mainly operate on a walk-in basis which works pretty well and only take bookings for groups of 7 or more people.

However, we are very popular and at peak times you may experience a short wait for your table.

On peak busy times we may have to limit table sizes, we do this to ensure we are able to serve the freshest food with the best possible hospitality to all our customers.

Parties of (6) or more may have to be seated on separate tables due to our restaurant layout, you may not always be able to choose where you are seated

For group bookings of 7 or more, you will be required to secure your reservation with a credit/debit card deposit payment of £5 per person and a pre-order. The pre-order is simply to give us an idea of what you may order, you can make amendments to this on the day of dining. Your deposit payment will then be deducted from your bill when you visit.

Your table will be held for a maximum of 15 minutes of your booked time, after this time the table will be available if there are guests waiting to be seated.

If you fail to cancel your booking or inform us of reduced numbers of attendees or a delay 1 hr prior to your reservation, we reserve the right to keep your deposit payment. The best way to contact us is by email as we may be too busy to answer the telephone, mark the email Booking amendment.